Technical support for customers

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Prompt professional help for customers

We’ve assembled a team of professional managers to make integrating software into your business easier. You have access to several channels for free consultations and paid services.

Individual chat

For fast and efficient communication we create an individual technical support chat for each client. The chat can be in Skype or Telegram.

Open Line

You can write to the manager directly from the system. An open line is available to you for this purpose.

Demo Calls

During the initial period of using software, we can conduct free demo calls to demonstrate the capabilities of the program.

Paid services

Upon request, technical support can provide various services – creation of a shippment, order, shipping labels, etc. (charging – 30 euro/hour).

Advantages of our technical support service

Free consultations

Consultations via individual chat, open line and demo calls are absolutely free for our customers.

Efficiency and accessibility

We answer on both weekdays and weekends. During working hours the response time is 10-20 minutes. There may be a slight delay outside of working hours and on weekends.


Technical support can communicate in English, German, Ukrainian and Russian. Choose the most convenient option for you.


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